Have a question? You’re in the right place. Below you’ll find answers to the things we get asked about most — from how we work to what you can expect along the way. Still curious about something? Reach out and we’ll be happy to help.
What’s your preferred CMS?
With few exceptions, the answer is WordPress. Its vast plugin technology, ease of use and ability to scale makes it the most popular CMS platform in the world.
Do you use third-party WordPress themes?
No, all our WordPress sites are built from the ground up for clean, lightweight code with minimal use of third-party plugins.
Do you provide hosting?
No, our provider of choice for websites built on WordPress is Austin, TX-based WPEngine. Their entire hosting technology is built for optimized page load speed along with premium site security and 24/7 customer support. For projects that require a more specialized solution, Amazon Web Services (AWS) is a fine option.
How do you make clients feel confident choosing Transfuture?
We express interest in the client’s work and show empathy with their situation. We demonstrate that we’re knowledgable and familiar. We then explain our process which we describe as methodical and predictable with milestones and dates, but also allows room for creativity and experimentation.
Lastly, we point them to our reviews on Clutch. They show that professionals like them trust us and had a great experience.
What’s the makeup of your team?
We are a business whose owners work directly with our clients. As a client, you’ll have the benefit of working with a core group of design and business veterans who empathize with and share your concerns and priorities.
Your project’s team is custom tailored to your needs. A typical website design team is comprised of three principals based in Brooklyn who handle all design, project management and technical decisions. And we draw from a diverse pool of dedicated specialists for services such as advanced SEO, video production and illustration.
Do you build accessible websites?
Yes, we encourage accessibility whenever possible. Litigation is on the rise, and remediation can be costly. Last we checked, our website’s accessibility score was 90%. Anything above 75% is considered generally acceptable.
Do you offer post-launch services?
Yes, prior to launch we will set up a time for a brief User Acceptance training session. Post-launch we we can provide you with a priority maintenance retainer as well as support on a per-request basis.